Work mix

Hours involving AI

36%

+7 pts

Mostly person-with-AI, not replacement

27% hybrid, 9% fully automated

Hours reallocated

2,220

+312

Moved to higher-judgement work

Nobody left the account over it

Fully automated

9.3%

+1.7 pts

Slow on purpose

Only workflows with a checkable output

Headcount

Unchanged since January

Same team, more throughput

Where the hours go

Monthly hours across the account. Note that the total is falling slightly while output holds, which is the point.

This month's split

9,390 hours. Just under a third now involves AI in some form.

By team

Support is furthest along because triage has a checkable output. Legal is not a tooling problem.

Team	Work involving AI	Automated	Hybrid	What is happening
Support	79%	41%	38%	Ticket triage runs unattended overnight
Revenue Ops	76%	22%	54%	Pipeline review is drafted, then edited
Customer Success	61%	14%	47%	QBR prep assembled from call notes
Field Marketing	50%	11%	39%	Briefs drafted, always human-approved
Finance	27%	6%	21%	Close checklist, early days
Legal	10%	2%	8%	Redlines stalled on a review policy